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MANAGER OF CONSUMER AFFAIRS – EDISON, NJ

As a member of the Corporate and Consumer Communications team, the Manager of Consumer Affairs oversees Wakefern’s customer care initiatives and strategies designed to resolve disputes, ensure customer goodwill and long-term loyalty.  This includes inbound customer contacts in the customer care center including telephone, email, and social media. The Manager acts proactively throughout the organization via committee participation and inter-division communications to keep the voice of the customer in the forefront of corporate decision making; using data and insights gleaned from customer contacts to inform policies, go-to- market strategies and as an early warning mechanism for quality control issues.  The Consumer Affairs Manager will have oversight for communications to Wakefern’s stakeholders and retail associates related to public and consumer affairs issues through Wakefern’s intranet site. Additionally, they will manage the ongoing functionality improvements of the intranet platform. The ideal candidate must thrive in fast paced environment and demonstrate ability to effectively manage multiple projects at once.

 

Qualifications:

  • Educational requirement: Bachelor’s degree (Family & Consumer Science, Food/Nutrition or Communications major).
  • 5 years of related experience in similar Consumer Affairs capacity including direct responsibility for a customer contact center.
  • Must have strong organizational and project management skills.
  • Ability and willingness to be on-call 24/7 to manage crisis and maintain a flexible schedule as needed.
  • Excellent written, verbal and well-developed presentation skills.
  • Possess strong business acumen — experience in consumer products industry, retail or food industry a plus.
  • Ability to multi-task, prioritize, and follow-up on a variety of projects and subject matters simultaneously.
  • Ability to work in a fast-paced environment.
  • Ability to work in a cross-divisional team environment.
  • Hands on proficiency with Microsoft Word, Excel, PowerPoint, Social Media and Internet research.
  • The ideal candidate will be resourceful, a self-starter, and self-confident about his or her abilities.
  • Proven experience driving customer care and retention strategy and planning.
  • Resilient problem solver with the ability to gain consensus and manage sensitive situations.

Please email your resume to p7recruiter@wakefern.com.  Please note “Manager of Consumer Affairs” in the subject title.


We have the following job opening located in Keasbey, NJ:

Procurement Analyst                                                                                                                                                                                      

This position will be responsible for the direct support of the procurement staff. Duties include: writing and adjusting orders, maintaining inventory objectives, serving as communications liaison between staff and third party warehouses, in-putting distributions, as well as performing other procurement related functions.

 

To be considered a candidate an Associate must meet the minimum requirements of the posting:

  1. Four year college degree or currently enrolled night student with a minimum of 60 or more credits completed toward a business degree.
  2. Career interest in Procurement as well as aptitude for detail and figure oriented work.
  3. Must possess strong personal computer skills including Microsoft Office Word, Excel, Power Point, Lotus Notes, and Wakefern specific programs.
  4. Well-developed oral and written communications skills.
  5. Demonstrated exceptional organizational and problem solving skills with the ability to handle and follow through on multiple projects.
  6. Strong customer service, leadership, and teamwork skills as demonstrated by previous work experience.
  7. Prior Wakefern inventory and/or warehouse distribution experience preferred.
  8. Minimum of one to two years supermarket or other related retail experience preferred.

 

If you have interest in this job opportunity, email your resume to SPrecruiter@wakefern.com and put Procurement Analyst in the subject line.


We have the following job opening located in Keasbey, NJ:

Procurement Analyst                                                                                                                                                                                   

As an Analyst in the Bakery Division, you will be responsible for the direct support of the procurement staff in the replenishment of ingredients and product. In this role you will be writing and adjusting orders, maintaining inventory objectives, serving as communications liaison between staff and third party warehouses, inputting distributions, as well as performing other procurement related functions.  Key to this position is the analysis of reports such as front page item analysis, sale item analysis, warehouse items, slow turn items, new items and commodities.  In addition, you will utilize Microstrategy to analyze sales and categories as a means to keep the procurement team informed and updated.

 

To be considered a candidate an Associate must meet the minimum requirements of the posting:

  1. Four year college degree or currently enrolled night student with a minimum of 60 or more credits completed toward a business degree.
  2. Career interest in Procurement, Bakery, as well as aptitude for detail and figure oriented work.
  3. Must possess strong personal computer skills including Microsoft Office Word, Excel, Power Point, Lotus Notes, and Wakefern specific programs.
  4. Well-developed oral and written communications skills.
  5. Demonstrated exceptional organizational and problem solving skills with the ability to handle and follow through on multiple projects.
  6. Strong customer service, leadership, and teamwork skills as demonstrated by previous work experience.
  7. Well-developed multitasking skills with the ability to work under pressure and meet aggressive deadlines.
  8. Prior Wakefern inventory and/or warehouse distribution experience preferred.
  9. Minimum of one to two years supermarket or other related retail experience preferred.

If you have interest in this job opportunity, email your resume to SPrecruiter@wakefern.com and put Procurement Analyst in the subject line.


CLINICAL PHARMACIST – JAMESBURG, NJ

 

As a member of the Pharmacy team, you will be responsible to develop a philosophy of practice and implement the provision of clinical pharmacy services that match the tenets of pharmaceutical care in a retail pharmacy setting. The Clinical Pharmacist helps to design, recommend, monitor, and evaluate patient specific therapeutic regimens that incorporate the principles of evidence-based medicine. You will also be expected to deliver effective education and training programs to retail pharmacist staff for development of patient care and clinical problem solving skills.

 

Qualifications:

  • Must possess and maintain a valid license to practice Pharmacy in NJ. Licenses in other states we operate is a plus.
  • 3-5 years of experience as a clinical pharmacist.
  • Must have an in-depth knowledge of retail Pharmacy operations.
  • Demonstrated leadership abilities.
  • Thorough understanding of all legal requirements for store level Pharmacy operations and keeps up to date on changes to legal requirements and pending regulations.
  • Excellent communication skills, both written and verbal.
  • Strong computer skills; proficient in MS Office, Lotus Notes, PDX and McKesson Enterprise.
  • Valid driver’s license with the ability to travel 20% of the time

 

Please email your resume and salary requirements to GMrecruiter@wakefern.com. Please note Clinical Pharmacist in the subject title.

 

Wakefern Food Corp. is an Equal Opportunity Employer committed to a diverse workforce reflecting the communities we serve.  We regret that only those being considered will be contacted.


 

We have the following job opening in Edison, Plaza 3:

Compensation and Retirement Plan Administrator – Human Resources Division                                                  

The Compensation & Retirement Plan Administrator position at Wakefern Food Corp is part of the greater Human Resources organization.  We are looking for an experienced Human Resources professional with demonstrated excellence in the Compensation and Retirement fields.  As part of the HR team, the Administrator will be a subject matter expert while also having the opportunity to work across functional boundaries.   Job functions will include work that is both task-driven as well as project management.  There will be daily interaction with internal clients, Associates, and service partners.

Key responsibilities include:   Administering the Company’s compensation and retirement benefit programs; and ensuring that applicable programs are competitive within the industry

To be considered a candidate an Associate must meet the minimum qualifications of the posting:

  • 5-8 years progressive experience in compensation & retirement administration and HRIS systems
  • Bachelor’s degree in Human Resources, Business Administration, or equivalent
  • Extensive knowledge of federal laws and regulations regarding compensation, benefit, and retirement plans
  • Must be able to work independently showing a strong level of discretion
  • Demonstrated excellence in communication, customer service, and presentation skills with the ability to deal tactfully and professionally
  • Ability to manage multiple projects and work under deadlines with changing priorities required
  • Superior communication skills – must be able to interact with Executive Leadership
  • Very strong PC skills, including PeopleSoft, Excel, Access, Word and PowerPoint required
  • Excellent analytical and problem solving skills required
  • Prefer certification/designation in HR, compensation and or benefits management, or equivalent
  • Meets requirements or better rating on last two Performance Appraisals (Minimum 2.8)
  • Recommendation of immediate Supervisor based on performance in current position.

Please email your resume to SPrecruiter@wakefern.com and note “Compensation and Retirement Plan Administrator” in the subject title.

Posted 4/20/16


Part Time Customer Care Representative

Join our Customer Care Team!   We currently have openings for Part Time Customer Care Representatives in our Edison, NJ facility.

Candidates must be able to demonstrate excellent customer service and computer skills, strong written and verbal communications, and thrive in a fast-paced work environment.  Responsibilities include responding to an average of 50 customer phone calls per work shift, entering data into a customer contact/record system and researching product/promotional information in order to respond to customer inquiries.

Satisfactory settlement of customer complaints and previous Call Center experience is highly desired.  Bilingual is a plus.

We offer flexible work schedules.  Candidates must be available some nights until 8:00pm and weekends until 5:00pm 20-24 hours per week.   Compensation is $14- $16 per hour based upon past work history.

Please email your resume and contact information to:  p7recruiter@wakefern.com and indicate “PT Customer Care Rep” in the subject line of your email.

Wakefern Food Corp. is an Equal Opportunity Employer committed to a diverse workforce reflecting the communities we serve. We regret that only those being considered will be contacted.

Posted 3/24/16


SUPERVISOR OF CUSTOMER EXPERIENCE & PURPOSE INITIATIVES – Edison, NJ

The Supervisor of Customer Experience & Purpose Initiatives develops influential and targeted change management and communication strategies in support of socializing the purpose and values into both the ShopRite and Wakefern organizations.  This self-motivated individual will manage the design, development and implementation of programs, policies and strategies that foster a purpose-driven culture and enhance the customer experience at retail.

The ideal candidate should have a strong background as an instructional designer and possess business acumen to articulate the fiscal implications in becoming a purpose driven culture.  Acting as an internal consultant, the supervisor will coach and support stakeholders, leadership teams, and facilitators to develop and enhance the skills and behaviors required for a successful deployment phase and ongoing sustainment.  They will also lead the development of future retail focused initiatives that will further enhance ShopRite’s customer experience through enhancing retail associate knowledge and commitment to our purpose and core values.  This individual will manage the ongoing communication and support to Wakefern divisions in the constant pursuit to enhancing the retail customer experience and becoming a customer centric organization at every level.

Qualifications:

  • 7-10 years of experience working in a communications-related, organizational development or instructional design or related field
  • Bachelor’s degree with a concentration in Training, Communications, Organizational Development, Adult Learning, Instructional Design or related field. A Masters degree is a plus.
  • Certification in specialized areas related to organizational development, change management, curriculum design and development, facilitation, and/or coaching
  • Deep knowledge of communication strategies; familiarity with learning and e-learning approaches
  • Superior editing, writing, and critical reasoning skills; outstanding interpersonal and communication skills and presence; high intelligence and ability to quickly grasp range of complex business issues
  • Experience working in a retail environment with a diverse workforce. Supermarket experience is a plus.
  • Strong working knowledge of change management practices including systems and processes leading to better performance.
  • Enthusiastic and willing to assume responsibility and accountability.
  • Ability to analyze research and data and provide actionable insights.
  • Experience working with C-suite executives and subject matter experts.
  • Possess a keen ability to listen with empathy and engagement skills.
  • Demonstrated exceptional interpersonal and communications skills.
  • Ability to work through ambiguity, and bring clarity through critical thinking and creative problem solving.
  • Membership in professional organizations (Society for Training and Development, Society for Industrial & Organizational Psychology, Organizational Development Network, International Society for Performance Improvement, etc.) is a plus

Please email your resume and salary requirements to p7recruiter@wakefern.com.  Please note “Supervisor of Customer Experience” in the subject title.

Wakefern Food Corp. is an Equal Opportunity Employer committed to a diverse workforce reflecting the communities we serve. We regret that only those being considered will be contacted.

Posted 3/24/16


LEAD FACILITATOR of PURPOSE INITIATIVES                                 

As a member of the Communications team, this Associate will serve as the lead trainer and facilitator as we bring forward new programs that deliver a purpose-driven customer experience. The Lead Facilitator Customer Experience/Purpose Initiatives is responsible for designing, developing and implementing new training and programs as well as maintaining/updating ongoing programs and materials related to ShopRite’s customer experience goals.  The facilitator will lead workshops in a variety of formats, including facilitator/instructor-led for all levels of the organization including leadership.  This position is based in Edison, NJ.

Qualifications:

  • Minimum 7 years of experience working as a facilitator, educator or instructional designer and experience in organizational development, change management, or learning development.
  • Bachelor’s degree with a concentration in Training, Communications, Organizational Development or related field. A Master’s degree is a plus.
  • Certification in specialized areas related to organizational development, change management, curriculum design and development, facilitation, and/or coaching
  • Strong facilitation skills and ability to effectively interact with all levels of leadership, adapting facilitation style and behavior based on objectives and audience.
  • Demonstrate exceptional presentation, interpersonal and communications skills.
  • Experience working in a retail environment with a diverse workforce. Supermarket experience is a plus.
  • Strong working knowledge of change management practices including systems and processes leading to better performance.
  • Ability to analyze research and data and provide actionable insights.
  • Ability to work through ambiguity, and bring clarity through critical thinking and creative problem solving.
  • Ability to gain leadership buy-in to program strategies.
  • Have an acute business acumen and understanding of organizational issues and challenges, and experience with business transformation and change management.
  • Possess an understanding of the digital solutions available to achieve goals and objectives.
  • Valid driver’s license as local travel required to fulfill job requirements and/or attend meetings

Please email your resume and salary requirements to p7recruiter@wakefern.com.  Please note “Lead Facilitator” in the subject title.

Wakefern Food Corp. is an Equal Opportunity Employer committed to a diverse workforce reflecting the communities we serve. We regret that only those being considered will be contacted.

Posted 3/24/16

 


As a member of the HR team, the Recruiter will be responsible for assisting in the recruitment for various assigned divisions /departments. This Associate will support recruitment strategies by sourcing candidates through multiple means (traditional, career fairs and social media), by scheduling and conducting interviews, and onboarding new hires. The recruiter maintains a strong focus on recruiting for the LIT program.  Other responsibilities include: creating job descriptions/postings, review and distribution of resumes from recruiter mailboxes, tracking of status of positions, as well as support of new store transitions and other corporate and retail projects.

Qualifications:

  • Must have a Bachelor degree in Human Resources or a related field. Four year degree in a non-related HR field with an HRCI or SHRM certification will be considered in lieu of an HR degree
  • Minimum 2 years recruitment experience strongly preferred.
  • Must be a self-starter with the ability to manage multiple priorities and diverse responsibilities while working independently as well as with a team.
  • Demonstrated experience in legal interviewing
  • Strong verbal, written and presentation skills.
  • Excellent organization and time management skills with demonstrated experience in successfully managing projects.
  • Must be sensitive to the needs of others and have the ability to maintain strict confidentiality.
  • Must be proficient in MS Office (Word, Excel, Powerpoint)
  • Valid driver’s license and ability to travel to various Wakefern facilities and ShopRite stores. Occasional overnights during new store transitions may be required.

Please email your resume to p7recruiter@wakefern.com.  Please note “Recruiter” in the subject title.

Wakefern Food Corp. is an Equal Opportunity Employer committed to a diverse workforce reflecting the communities we serve. We regret that only those being considered will be contacted.

posted 3/18/16


Compliance Specialist

Keasbey, NJ

Job Summary:

The Compliance Specialist will be responsible for supporting the Director of Compliance in implementing programs across the company in accordance with the company’s Compliance Plan, including working with divisions to support the compliance risk assessment process; conducting relevant investigations and monitoring and auditing activities in strategic compliance risk areas. In this role, you will be responsible for identifying areas of the business where there is a risk of non-compliance and assist in the development of policies and procedures to reduce that risk. In addition, this person will carry out communication and training programs created to help employees understand their role in Wakefern’s Compliance Plan. The Compliance Specialist must possess well developed communication skills with the ability to present to members of our executive team.

Compliance subject areas where we seek expertise and knowledge as it pertains to risk, include but are not limited to, the following core content areas:

  • Environmental
  • Food Safety and Quality Assurance
  • Pharmacy Regulations and HIPPA
  • Government Relations
  • Cyber Security
  • Labor and Employment
  • Recordkeeping and Audits

Minimum Qualifications and Requirements:

  • Bachelor degree required
  • Self-starter with experience in regulatory compliance and knowledge of regulatory agencies and their functions
  • Proven ability to analyze data, identify risk and substantiate business recommendations
  • Well developed verbal and written communication skills
  • Strong ability to multi-task with attention to detail and meet critical deadlines
  • Proven ability to problem-solve and understand the implications and complexities of different regulations
  • Demonstrated ability to create and deliver strong presentations to various levels throughout the company
  • Proven ability to interact with associates at various levels, both independently and as part of a team and across all business units
  • Strong computer skills in Microsoft Word, Excel and PowerPoint

If you have interest in this job opportunity, email your resume to SPrecruiter@wakefern.com and put Compliance Specialist Position in the subject line. If you have any questions regarding this opportunity, feel free to contact (732) 512-6780.

We regret only those being considered will be contacted.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER, COMMITTED TO A DIVERSE WORKFORCE THAT REFLECTS THE COMMUNITIES WE SERVE

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